Connect WhatsApp

Link your WhatsApp number so your AI agent can reply automatically, run campaigns and send templates. Convo360 supports two ways to connect.

* Meta's rules apply. WhatsApp, Instagram and Messenger run on Meta's platform, so Meta's rules apply: Meta's business terms and messaging policies, message templates approved by Meta, and Meta's own charges for messages, billed to you by Meta. Meta can limit or block a number or account that breaks its rules. Please read Meta's terms before connecting: WhatsApp Business Terms · WhatsApp Business Messaging Policy · Meta Commerce Policies · WhatsApp pricing · Instagram Terms.

Which connection should I use?

  • WhatsApp Cloud API — the full business setup: automation, templates, campaigns, buttons and list menus. Best for most businesses.
  • Coexistence — keep using the WhatsApp app on your phone and let the AI reply on the same number. The AI pauses automatically when you reply yourself.

Connect with the Cloud API

  1. Open Channels → WhatsApp and choose Connect.
  2. Sign in with Facebook and pick (or create) your WhatsApp Business Account and number.
  3. Verify the number — Convo360 registers it for the API (migrate it from the WhatsApp app if needed).
  4. Done — the webhook is wired automatically. Message your number to test.
💡 Meta's per-message charges are billed by Meta directly at their rates — Convo360 adds no markup.

Connecting your own number as the platform owner

If your business portfolio owns the Meta app (you are the Tech Provider), the Facebook-login signup will not list your own portfolio — that flow is for onboarding other businesses. Add the number in WhatsApp Manager instead, create an Admin system user with the WhatsApp account and the app assigned (Full control), generate a permanent token, and use Connect manually on the Messaging page.

Where do my messages go? (webhook check)

Open WhatsApp → Manage. The Where Meta sends this number's messages line shows whether Meta delivers this number's messages to Convo360 (pinned) and lists any other platform still subscribed to the same WhatsApp account — for example a previous chatbot tool. Press Fix now to pin the webhook; if another platform is listed, disconnect the number there so only Convo360 answers. If the panel is green and says messages are reaching this workspace, the number is working through the app’s own address and no separate pin is needed.

Sending template messages

Outside the 24-hour customer-service window, WhatsApp requires an approved template. In WhatsApp Studio → Templates create and submit templates for approval, then use them in campaigns and flows.

What replies to customers cost

Replies you send inside the 24-hour customer service window (service messages, including AI replies) are free until 30 September 2026. From 1 October 2026 Meta charges them per message at the market's utility rate (INR 0.115 for India on Meta's October rate card) after a free tier of 1,000 delivered service messages per business phone number per month, with no roll-over. Utility templates sent inside an open window are also charged from that date, and without a payment method in Meta Billing Hub, service messages beyond the free tier are not delivered. See WhatsApp Business API pricing in India.

✅ Connected? Design what your bot says with the flow builder, or install a WhatsApp template.

Frequently asked questions

Why does my old chatbot tool still reply on my WhatsApp number?
Meta delivers each message to every app subscribed to the WhatsApp Business Account. Open WhatsApp → Manage: the webhook line lists other subscribed platforms. Disconnect the number in that platform so only Convo360 receives and answers, then press Fix now to pin the webhook.
How do I connect my WhatsApp number to Convo360?
In Channels → WhatsApp choose Connect, sign in with Facebook, pick your WhatsApp Business Account and number, and verify it. The webhook is wired automatically.
What is WhatsApp Coexistence?
Coexistence lets you keep using the WhatsApp app on your phone while the AI replies on the same number. The AI pauses automatically the moment you reply yourself.
Why do I need approved templates?
WhatsApp only allows free-form replies within 24 hours of a customer's last message. To message outside that window you use a pre-approved template, created in WhatsApp Studio.
Does Convo360 charge per WhatsApp message?
No. Meta bills its per-message charges directly at its own rates; Convo360 adds no markup. Replies inside the 24-hour window are free until 30 September 2026; from 1 October 2026 Meta charges them per message at the utility rate after 1,000 free service messages per number per month.