Analytics & reports

See what's working: volumes, outcomes, response times and spend — across chat and voice — so you can improve your bots and prove ROI.

Dashboards

  • Analytics — conversation and call volumes, outcomes and trends over time.
  • Chat Reports — messaging-specific metrics: replies, resolution, busiest times.
  • Usage & Spend — what you've used and what it's costing across providers.

Conversation & call detail

Every chat and call is stored with its full transcript and outcome. Filter and export from Live Chat and Calls, and review AI-generated call summaries.

Audit logs

For accountability, Audit Logs record who did what and when across your account — useful for teams and compliance reviews.

✅ Use campaign reports to A/B different templates and openings, then double down on what converts.

Frequently asked questions

What analytics does Convo360 provide?
Conversation and call volumes, outcomes and trends, messaging-specific chat reports, and usage & spend across providers — all with exportable detail and transcripts.
Can I see who did what in my account?
Yes. Audit Logs record actions by user and time for accountability and compliance.
Are call transcripts available?
Yes. Every call is stored with its transcript, outcome and an AI-generated summary.