In short
Convo360 is an India-first platform for AI voice calling and WhatsApp/omnichannel chatbots. Build an agent in a visual, no-code flow builder, ground it in your own documents, and put it on WhatsApp, Instagram, Messenger, Telegram, your website, SMS, email — or a phone number that answers and places calls in every major Indian language. It is bring-your-own-keys: you connect your own OpenAI, Claude or Gemini account, your own WhatsApp number and your own telephony, and pay those providers directly. Convo360 charges a flat monthly platform fee with no markup on messages, minutes or AI tokens. Contacts, CRM, forms, campaigns, appointments, a shared team inbox, analytics and GST billing are all included.
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WhatsApp Business
StarterConnect your own WhatsApp number through the Meta Cloud API and let your agent reply, send templates and run campaigns. Meta's per-message charges go straight to Meta — Convo360 adds no markup.
Cloud API connection in a few clicksSign in with Facebook, pick or create your WhatsApp Business Account and number, and verify it. The webhook is wired automatically, so you can message the number and test straight away.
Coexistence — phone app and AI on one numberKeep using the WhatsApp Business app on your phone while the AI covers everything else on the same number. The AI pauses automatically the moment you reply yourself.
WhatsApp usernames (BSUID)Usernames as well as phone numbers are supported, so customers can reach you however WhatsApp lets them.
Approved message templatesCreate and submit templates for Meta approval inside WhatsApp Studio, then use them in flows and broadcasts. Search, sync, page through and delete templates from the same screen.
24-hour window handlingFree-form replies inside the 24-hour customer-service window, and an approved template automatically for anything outside it.
Buttons and list menusTap-to-choose reply buttons and scrollable list menus, each option becoming its own branch in the flow, plus a re-ask message if the customer types instead of tapping.
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WhatsApp Flows — native formsShow a native WhatsApp form inside the chat with a header, body, footer and button label, and save everything the customer submits into a flow variable.
Carousel templatesSend an approved carousel template of swipeable cards, with each card button wired to its own next step.
Media messagesSend images, video, documents or audio with an optional caption. Upload the file and it is hosted for you, or paste a public link.
1-on-1 chat from WhatsApp StudioOpen any individual conversation from the Studio and reply by hand alongside the automated flows.
Low-cost replies to inbound chatsReplies inside the 24-hour customer service window are free until 30 September 2026. From 1 October 2026 Meta charges them per message at the utility rate (INR 0.115 for India on Meta's October rate card) after 1,000 free service messages per number per month, so an inbound support or enquiry bot stays inexpensive to run.
Zero platform markup on messagesMeta bills its per-message charges directly at its own rates. Convo360 charges only its flat plan fee on top.
AI voice calls over WhatsAppYour AI agent can take voice calls placed over WhatsApp itself — available as an early feature.
Channel health at a glanceNumbers, chat, templates, broadcasts, flows and connection health all live in one WhatsApp workspace.
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Website Widget & Other Channels
StarterThe same agent answers on your website, Instagram, Messenger, Telegram, SMS and email. Everything lands in one inbox and shares one set of flows.
Website chat widgetPick the agent that should answer, then paste a single one-line snippet before the closing body tag of your site. The bubble appears and starts chatting immediately.
Works on Shopify and WordPressThe same snippet drops into a Shopify or WordPress theme. The widget is lightweight and mobile-friendly.
Widget styling and brandingSet colours, your own logo, welcome message and screen position, and toggle the "Powered by" label on or off on white-label plans.
Floating "Enquire" form embedPrefer a compact enquiry form to a full chat window? A small loader drops a floating enquiry button on any site and sends the lead straight into your account.
Lead capture inside the chatA Show-Form step collects name, phone, email or any custom field without the visitor leaving the conversation, and the submission becomes a contact and a CRM lead.
Instagram DMsConnect an Instagram Professional account linked to a Facebook Page and your agent answers DMs automatically, with you able to take over any time.
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Facebook MessengerLog in with Facebook, pick the Page, assign an agent, and Page messages are answered by the same flows as every other channel.
TelegramConnect a Telegram bot to chat with users and send broadcasts.
SMSSend SMS as a channel of its own or as a step inside any flow, using your own telephony account.
EmailSend email from your own address, save reusable email templates and run email campaigns.
One agent, every channelA chat flow can target several messaging channels at once, and the builder labels each block with the channels it works on so nothing silently falls back.
Unified inbox across channelsWhatsApp, Instagram, Messenger and web chat all arrive in the same Live Chat inbox with full transcripts.
Google Chat (coming)A Google Workspace bot channel is on the roadmap and marked as such in the connector catalog.
RCS (coming)Rich SMS over RCS is on the roadmap; it depends on carrier support.
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AI Agents, Knowledge Base & Templates
StarterAn agent is your AI's personality and brain — its prompt, its voice, what it knows and what it can do. Start from a ready-made industry template or build your own.
System prompt and personaWrite the agent's role, tone and rules in plain language, or start from a template and edit it.
Knowledge base with your documentsUpload documents, FAQs or website content and the agent answers from your material instead of guessing — accurate, on-brand replies.
Pick the model per agentChoose OpenAI, Anthropic Claude or Google Gemini for each agent, using your own key. Different agents in the same account can use different brains.
Bring your own keysProvider keys are added once under Integrations and stored encrypted. There is no per-message or per-token markup from Convo360.
Voice, gender and languageFor voice agents, choose the speech engine, the voice, its gender and the language the agent speaks.
Tools the agent can useGive an agent tools so it can look up an order, book a slot or call a webhook mid-conversation instead of only talking.
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Human hand-offSet a hand-off number and the agent transfers to a person when the customer asks or when it cannot help.
Post-conversation actionsAfter a call or chat, generate an AI summary, send a WhatsApp follow-up, create a CRM lead or notify the team — automatically.
Template StoreReady-made agents for 20-plus industries and use cases, each tagged chat, voice or both. Install one and it is copied into your workspace as a new agent and flow.
Fully editable after installWording, buttons, questions and knowledge are all editable in the flow builder and agent settings, so a template is a starting point, not a black box.
Save your own templateTurn a flow you have built into a reusable template so you can spin up more bots from a proven pattern.
Multiple agents per workspaceRun different agents for different numbers, pages or use cases, and assign the right one to each channel.
Guided mode for no-AI botsSwitch an agent to guided mode and the AI fields disappear — it then follows a fixed script with no AI key required.
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Visual Flow Builder
StarterDesign exactly what your bot says and does by dragging blocks onto a canvas and connecting them. No code, with optional advanced blocks for power users.
Chat flow or voice flowChoose Chat bot or Voice bot when you create a flow. That decides which blocks and channels are offered — the two are kept separate, never merged.
Conversation blocksSend Message, AI Reply (let the agent answer freely, optionally saving the reply to a variable) and Ask a Question (capture an answer into a variable).
Interactive blocksButtons, List Menu, Send Media, Show Form on web chat, WhatsApp Template, WhatsApp Form and WhatsApp Carousel — each labelled with the channels it works on.
Voice and call blocksCollect Input by speech or keypad, Phone Menu (IVR) with one branch per option, Play Audio, Transfer Call, Record Voicemail with a maximum length, and Hang Up.
Logic blocksCondition (contains, equals, not equals, is empty, is not empty), Set Field, Wait / Delay, Random Split for A/B, Go To another step without a wire, Call Sub-flow and Output back to the caller.
Contact and CRM actionsAdd to Group or remove from one — picking an existing group or typing a name that is created on first use — plus Add to CRM with a pipeline stage, Send Email and Send SMS.
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Integration and data blocksAPI Request with method, headers, body and a response variable; Google Sheets; Webhook; Razorpay payment link; App / Connector; JavaScript; and JSON to Variable for pulling a value out of an API response.
Wait / Delay and drip sequencesA few seconds reads as a natural typing pause; minutes, hours or days turns the flow into a drip sequence stored on the server, surviving restarts and running up to 30 days. Choose whether a reply mid-wait keeps the schedule or moves straight on.
Six ways to start a flowWhen a new chat or call starts; when the user sends a keyword; when a contact is added to a group; when a call comes in; only when another flow calls it (sub-flow); or manually via API, an inbound webhook or a payment event.
Group-joined trigger with loop protectionPick one or more contact groups and the flow runs the moment a contact joins one. Bulk CSV imports deliberately do not fire it, and a contact runs a given flow at most once every 10 minutes.
Variables, merge fields and emojisInsert merge fields like {{First Name}} into any message with a picker, add emojis from a picker, and use Save-to-variable on many blocks to capture what the customer says.
"No match / other" branchButton and menu steps get an extra branch for replies that match nothing — wire it to a human hand-off, an AI reply or a form, or leave it and the bot simply re-asks.
Try it — live previewRun the flow in a preview and click through it exactly as a customer would, before anything goes live. The builder also flags dead-end steps with no next step.
Drafts, publish, versions and roll-backPublishing creates a version. Keep editing a separate draft without affecting customers, and roll back to an earlier version at any time.
Sub-flows, logs and exportReuse pieces like order status or a payment reminder as sub-flows, review Flow Logs with per-step notes when something misbehaves, and export any flow as a file for backup or sharing.
Real actions on voice callsOn a call the agent performs the flow's actions at the right moment — creating a payment link, looking up an order over your API, saving a CRM lead, sending an email, calling a webhook or updating a Google Sheet.
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Copilot
Add-onAn assistant inside the app: type or speak what you want and it builds the flow, opens the right page or books the appointment. It shows you the plan first and nothing is created until you confirm.
Build a flow from one sentenceDescribe the conversation, such as asking for name and phone and then offering Gold or Silver, and Copilot lays out the messages, questions and button menus as a real flow that opens in the flow builder.
English, Hindi or HinglishType or press the microphone and speak. Speech uses your browser's own recognition, so it works in browsers that support it, such as Chrome.
Changes a flow you already haveAsk it to add an option or a question and it saves the change as a draft. Your live flow keeps running until you publish.
Saves answers to Google Sheets and the CRMSay so in your request and the flow writes each answer to a new row in your sheet, matched to your columns, or saves the person as a lead.
Sends a broadcast when you confirmName the template, the groups and the time. It shows how many people will receive it and sends only after you confirm.
It asks before it actsEvery step it plans is shown for you to read. A new flow does not reply to customers until you choose it on an agent.
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Finds the page for youAsk where to connect WhatsApp or add a teammate and it opens that page.
Answers how-to questionsShort, direct answers about how the app works, with the page to open.
Books appointmentsGive a name, a date and a time and it prepares the booking for you to confirm.
Works before you connect an AI keyCopilot runs on Convo360's AI and has its own token balance that starts with 100,000 free tokens (about 80 requests), separate from your bots, which keep running on your own key. A failed request is not charged.
Respects team rolesA teammate who cannot build flows by hand cannot have Copilot build one, and only the owner or an admin can add tokens.
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Guided (No-AI) Bots
StarterNot every bot needs AI. A guided bot follows a fixed script of buttons and menus — predictable, free of AI costs, and built in the same visual builder.
Guided mode switchSet an agent's mode to Guided and the AI fields disappear. No provider key is needed and there is no AI cost at all.
Menu-driven supportClassic "1 for orders, 2 for support" style journeys where every answer is fixed and the path is fully predictable.
Lead capture and qualificationAsk a fixed set of questions, save each answer to a variable, and push a qualified lead into the CRM.
Buttons, lists and questionsBuild the whole conversation from message, button, list, question and form steps in the same flow builder.
Forms inside the conversationDrop a Show-Form step in to collect structured details without sending the customer to a web page.
Bookings and fixed-answer FAQsIdeal for simple bookings and FAQs where the correct answer never changes and free-form understanding adds nothing.
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Hand a branch to an AI agentStart guided and route only the branches that need free-form understanding to an AI agent — mix and match in one bot.
Runs on WhatsApp and the web widgetConnect a guided bot to WhatsApp or your website widget and publish it like any other flow.
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AI Voice Calling
ProGive your agent a phone number and it answers and places calls in Indian languages, using your own telephony and voice accounts so there is no per-minute platform markup.
Inbound and outbound callsAssign a voice agent to a number and choose inbound, outbound or both. Inbound is already wired for every supported provider.
Your own telephonyConnect a number from Plivo, Exotel, Twilio or your own SIP trunk. You bring the provider account and paste the keys once.
No per-minute fee from Convo360Incoming and outgoing call charges depend on your telephony provider and plan, so check the provider's current price list. Convo360 adds no per-minute fee on top.
India-native and global voicesChoose voices from Sarvam (bulbul v3) or Smallest.ai for Indian languages, or ElevenLabs and OpenAI for global and premium voices.
Voice cloning and Voice LibraryClone a voice from one to two minutes of audio, then manage, preview and assign every voice available to your agents from a single library.
Every major Indian languageHindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia and Punjabi, plus English and global languages. Hinglish and code-mixing work.
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Auto language detection mid-callThe agent can detect the caller's language and switch to it during the call rather than forcing one language on everyone.
Background noise handlingSet Quiet, Normal or Noisy per agent. Noisy suits a shop counter, street or factory floor so background sound does not make the agent stop or talk over the caller.
Interruption controlLetting the caller interrupt is on by default; turn it off on very noisy lines so background sound cannot cut the agent off mid-sentence.
Acknowledgement styleChoose how the agent reacts before answering — a short natural word like "sure" or "haan", a full phrase, none at all, or a custom line you write.
Advanced call tuningFine-tune raw microphone sensitivity and the silence-before-reply timing, or reset back to the preset in one click.
Transcripts and AI summariesEvery call is stored with its full transcript, outcome and an AI-generated summary you can read later or export.
Post-call actionsA finished call can trigger an AI summary, a WhatsApp follow-up, a CRM lead or a team notification automatically.
IVR, voicemail and transferBuild keypad menus, record voicemail with a maximum length, play a pre-recorded audio file, and transfer to a human number when asked.
Outbound calling campaignsLaunch a campaign against a contact list and the AI calls each contact, has the conversation, and logs the outcome and transcript.
Gemini Live as the voice brainGemini Live can power voice calls as an alternative brain, chosen per agent.
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WhatsApp Studio, Campaigns & Broadcasts
All plansReach many contacts at once — a WhatsApp broadcast or an outbound AI calling campaign — targeted to the right group, previewed before sending, and measured end to end.
WhatsApp Studio in one placeTabs for individual chat, message templates, broadcasts, buttons and WhatsApp Flows, all against the connected number.
Create and submit templatesBuild a template in the Studio and submit it to Meta for approval, then search, sync, page through or delete templates as your library grows.
Build a target groupImport a CSV or filter your CRM into a contact group, then broadcast to exactly that group.
Variable personalisationMap each template variable to a contact field or a fixed custom value, so every recipient gets their own name, order number or date.
Live WhatsApp-style previewA bubble preview shows exactly how the message will read with your variables filled in — contact fields as highlighted tokens, custom text as typed — before anything is sent.
Image-header uploadsUpload the image for an image-header template right in the broadcast and it is hosted for you. You can still paste a public link if you have one.
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Live per-number deliveryWatch delivery update per recipient as the broadcast runs, with queued, sent, delivered, read and failed states.
Retry only the failuresOpen the campaign report and re-send just to the numbers that failed, instead of re-broadcasting to everyone.
Export CSV of resultsDownload every recipient number with its delivery status and any failure reason for your own records.
Outbound voice campaignsAssign a voice agent to a number and call a whole contact list, with each call's outcome and transcript logged.
DND suppression built inNumbers on your do-not-disturb / compliance list are skipped automatically by both broadcasts and calling campaigns.
Campaign reportingEvery campaign reports delivery, replies and outcomes, and replies flow straight back into your inbox and CRM.
Telegram broadcastsSend broadcast messages to your Telegram bot's users alongside WhatsApp.
Email campaignsSave reusable email templates and run email campaigns from your own sending address.
Test before you sendSend to a small test group first, confirm the template renders correctly, then broadcast to the full list.
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Contacts, CRM & Forms
StarterEveryone who messages or calls becomes a contact. The built-in CRM turns those contacts into a pipeline, and forms collect exactly the details you need.
Contacts created automaticallyEvery person who messages or calls on any channel becomes a contact, with their full history kept across channels.
Groups and tagsOrganise contacts into groups for campaign targeting, and use group membership as a flow trigger for welcome or follow-up sequences.
Custom fieldsStore the fields your business actually needs on a contact and use them as merge variables in messages.
CSV importBring an existing list in by CSV. Bulk imports deliberately do not fire group-joined flow triggers, so nobody gets an accidental blast.
Search, filter, page and exportFind contacts quickly across a large list, and export any view when you need it elsewhere.
Kanban pipelineMove leads across stages on a board — new, contacted, qualified, won, lost — and see the whole pipeline at a glance.
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Notes, tasks and remindersAdd notes and follow-up tasks on a lead; the assignee is notified when something is due.
Automatic lead captureLeads are created from chats, forms, calls and payments, and post-conversation actions can create or update a CRM record.
Add-to-CRM flow stepDrop an Add to CRM block anywhere in a flow, mapping name, phone, email and the pipeline stage from flow variables.
Payment moves the dealConnect a payment trigger and a captured payment can move a deal forward the moment the money arrives.
Form builderCreate forms with text, email, phone, choice and custom fields, style them and set what happens on submit.
Publish a form anywhereEvery published form gets a shareable link and an embed snippet, plus the floating Enquire button for any website.
Show a form inside a chatA Show-Form step collects details without the customer leaving the conversation, and the answers are saved to a variable for later steps.
Submissions become leadsEvery submission is saved as a contact, mapped into the CRM, and can kick off a follow-up flow.
DND and opt-out handlingOpt-out keywords such as STOP add the contact to your do-not-disturb list automatically so they are never contacted again.
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Appointments & Booking
BusinessLet the agent book meetings, demos or service slots inside the conversation — on WhatsApp, web chat or a call — and remind customers so they show up.
Define your availabilitySet up the services you offer, their durations and the slots that are bookable, and the bot offers only those times.
Booking step inside a flowAdd a booking step and the agent shows open slots, the customer picks one, and it is confirmed and saved without you lifting a finger.
Same on chat and voiceThe booking journey works identically in a WhatsApp or web chat and on a live phone call.
One-click Google CalendarClick Connect with Google, pick a calendar, and every booking is added as a calendar event. No service-account JSON and no file sharing.
Bookings appended to a SheetOptionally pick a spreadsheet and tab and every booking is appended as a row for your own reporting.
Service-account optionA service-account key is still supported as an advanced option for teams that prefer it.
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Automatic remindersSend a reminder — for example a WhatsApp message before the slot — to reduce no-shows.
Appointments listEvery booking appears in your appointments list so the team can see what is coming up.
Bookings create CRM recordsA confirmed booking can create or update the matching CRM record automatically.
Post-booking follow-up flowPair a booking with a follow-up flow to send directions, a prep checklist or a payment link.
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Live Chat Team Inbox
All plansEvery conversation from every channel lands in one shared inbox. The bot handles the routine; your team steps in when it matters.
One inbox, all channelsWhatsApp, Instagram, Messenger and web chat conversations arrive in a single inbox, each showing its channel.
Real-time conversation listSee active conversations as they happen rather than refreshing a report.
Full transcript and contextOpen any conversation for its complete transcript together with the contact's details.
Take over from the botOne click pauses the AI so you can reply as a human, and you hand the conversation back to the bot when you are done.
Assign to a teammateRoute a conversation to a specific person so it does not sit unanswered.
Role-based visibilitySupervisors and admins see everything; agents see the conversations assigned to them; viewers get read-only access.
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Linked to contact and CRMEvery chat is tied to its contact record and CRM lead, so history and pipeline stay in sync.
Coexistence pause on WhatsAppReply from your phone's WhatsApp app and the AI pauses on that conversation automatically.
Filter and exportFilter conversations and export the detail you need for reporting or record-keeping.
NotificationsIn-app notifications keep the team on top of new messages, assignments and due tasks.
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Integrations, Payments & API
ProPlug in your own AI, voice, telephony and payment accounts, connect Google Sheets in one click, and wire Convo360 into anything else with webhooks or the REST API.
Bring-your-own provider keysAdd your own accounts for AI (OpenAI, Anthropic Claude, Google Gemini), voice (Sarvam, Smallest.ai, OpenAI, ElevenLabs), telephony (Plivo, Exotel, Twilio, SIP) and payments. Every key is stored encrypted.
Honest connector catalogThe Integrations page lists what you can connect. Connected tools show as active and roadmap items are clearly marked, so you always know what is live today.
Google Sheets in one clickClick Connect with Google and sign in once — no service-account JSON, no file sharing. Your spreadsheets then appear as a dropdown inside the flow builder.
Read and write rows from a flowPick a sheet and tab, then choose get a row to look something up or insert a row to write data. It works on both chat and voice flows.
Razorpay payment linksGenerate a live payment link for any rupee amount inside a flow, with description and customer fields mapped from variables, and save the link and payment id to variables.
Stripe checkout linksCreate a hosted Stripe Checkout link for any amount and currency and share it in the conversation.
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PayPal approval linksGenerate a PayPal approval link so the customer can pay without leaving the conversation.
Paytm and Airpay (coming)Further Indian gateways are on the roadmap and marked as such in the catalog.
Payment triggersConnect your own Razorpay and a captured payment automatically sends the payer a WhatsApp flow — receipt, thank-you or upsell — with payment amount, email and contact available as variables.
Signed and de-duplicated payment webhooksEvery payment webhook is verified against your own signing secret and de-duplicated, so a payer is never messaged twice for one payment.
Outbound webhooksSubscribe a URL to events such as a new message, a call ending or a lead update. Convo360 posts a signed payload and a delivery log shows every attempt, payload and response.
Inbound webhooks that run a flowGet a unique URL for a third party to post to. Convo360 matches the customer, maps payload fields into flow variables and runs the flow to them.
REST API and API keysDrive Convo360 from your own systems with the REST API, available on the Business plan, with keys you create and manage yourself.
HTTP request and JavaScript blocksCall any external API from a flow with full control over method, headers and body, and transform the response with a JavaScript step when you need to.
Import from uChatConnect an existing uChat bot by API key, preview what will come across, and import contacts, custom fields and tags.
Zapier and Make style automationAnything not in the catalog can be wired up through inbound and outbound webhooks.
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Workspaces & Team
All plansRun several separate bots from one login, and invite your team with exactly the access each person needs.
One workspace per botEach workspace is a self-contained bot with its own channels, agents, flows, contacts and analytics — fully isolated from the others.
Workspace switcherAdd and switch between workspaces from the top bar without logging out or keeping separate accounts.
Plan-based allowanceStarter includes one workspace, Pro three, and Business unlimited. Adding one beyond your plan debits the extra-workspace price from your wallet, and refunds if creation fails.
Rename and delete safelyYour first workspace can be renamed but not deleted. Any additional workspace can be deleted, and you are offered a data export first with a clear irreversible-action warning.
Invite the team by emailSend an invite and the person sets their own password and lands in the right workspace.
Five built-in rolesOwner has full control including billing; Admin everything except ownership transfer; Supervisor oversees and assigns chats and manages leads; Agent handles assigned chats and calls; Viewer is read-only.
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Per-section permissionsFine-tune what a role can reach section by section — conversations, CRM, calls, billing and more — for exact control.
Menu adapts to the roleThe sidebar and features each teammate sees adapt automatically, so nobody is shown a screen they are not allowed to use.
Unlimited seats on BusinessThe Business plan includes unlimited team seats.
Audit trail of team activityAudit logs record who did what and when across the account, which matters as soon as more than one person has access.
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Plans, Wallet & GST Billing
All plansA flat monthly platform fee with no per-message markup, a secure prepaid wallet for renewals and add-ons, and automatic GST tax invoices.
14-day free trialNew accounts get 14 days, no credit card: every feature except the developer API, with fair-use limits (100 messages and 10 AI calls of up to 3 minutes in any 24 hours, one WhatsApp number, one workspace). Your data and settings stay safe whether or not you subscribe afterwards.
Flat platform fee, no markupPlans differ by capability, not usage. Because you bring your own AI, WhatsApp and telephony accounts, Convo360 adds nothing to messages, minutes or tokens.
Three plansStarter at ₹999/month, Pro at ₹2,999/month and Business at ₹7,999/month, all excluding 18% GST.
Yearly billing saves about 10%Pay annually at ₹10,789 for Starter, ₹32,389 for Pro or ₹86,389 for Business per year, excluding GST.
Prepaid walletA secure prepaid balance used for renewals, add-ons such as extra workspaces and — for partners — customer renewals.
Wallet you can trustEvery credit and debit is recorded on an append-only ledger, the balance cannot be overdrawn, and a retried top-up never double-credits.
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Top up by Razorpay or StripeChoose Top up, pay by card or UPI through Razorpay or Stripe, and the amount is confirmed server-side before your balance updates.
Automatic GST tax invoicesEvery taxable payment issues a proper GST tax invoice, with your GSTIN if you add it, downloadable any time.
Auto-renew from the walletTurn on auto-renew and your plan renews from the wallet before it lapses, with no interruption to messaging or calling.
Clear lapse warningIf a subscription lapses a banner appears on your dashboard so you are never surprised, and you can renew from there in one click.
Usage and spend reportingSee what you have used and what it is costing across your providers, so BYOK stays transparent.
Export your dataExport your account data from the account menu whenever you need it.
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Reseller & White-label
BusinessSell Convo360 to your own customers, set your own prices and keep the margin — or run the whole platform under your brand and your domain.
Apply as a partnerChoose Reseller or White-label during sign-up or later from your account. Once the platform owner approves you, the Reseller Console unlocks.
Create a customer directlySet up a customer account yourself with a temporary password and hand it over.
Or invite them by emailSend an email link, the customer sets their own password, and they land under your account automatically.
Set the plan and your priceEach customer is your sub-account. You choose their plan and charge any price at or above the platform floor, keeping the difference.
The platform never bills your customersYou collect from your customers and pay the platform its per-customer floor from your wallet. The platform takes no cut of your retail price.
Renew from your walletRenew a customer for another month straight from your prepaid wallet balance.
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Reset a customer's passwordIf a customer is locked out, set a new login password for them from the console and share it — they can change it after logging in. You can only reset your own customers.
Suspend or reactivateSwitch a customer's access off and back on without deleting anything.
White-label brandingOn the white-label track, add your own logo, name and colours so customers see your brand on the login page and throughout the app.
Your own custom domainPoint a domain at the platform and verify it via DNS so the whole product runs on your address.
Hide the "Powered by" labelTurn the Powered-by label on the chat widget off on white-label plans.
Support inbox for your customersPartners get their own support inbox to handle their customers' requests.
Partner pricing on requestReseller and white-label pricing is quoted per partner — get in touch and we will walk you through the numbers.
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Security, Compliance & Reliability
All plansEncrypted provider keys, careful account security, DND and consent controls for Indian messaging and calling rules, and nightly backups.
Provider keys encrypted at restEvery AI, voice, telephony and payment credential you add is stored encrypted.
Device-limited sign-inOne login can be signed in on up to 3 devices; a new sign-in signs out the oldest, and "Keep me signed in" can be switched off on shared computers (30-minute idle sign-out).
Login captchaA human check on the login screen protects accounts against automated password guessing.
Forgot and reset passwordSelf-serve password recovery by email, so nobody has to wait on support to get back in.
Team roles and per-section accessOwner, Admin, Supervisor, Agent and Viewer roles, with per-section fine-tuning, keep people to the parts of the account they need.
Platform staff rolesOn the platform side, staff access is split into owner, admin, support, finance and analyst roles rather than everyone having everything.
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Audit logsWho did what and when is recorded across your account, useful for internal reviews and demonstrating compliant practice.
Nightly backupsThe database and uploaded media are backed up nightly.
Provider health monitoringIf your own AI or voice provider starts erroring — an expired key, an exhausted balance — the platform detects it and shows a clear alert instead of failing silently.
DND suppression listMaintain a do-not-disturb list of numbers that must never be contacted; campaigns and broadcasts skip them automatically.
Consent capture and opt-outRecord consent when a contact opts in via a form, keyword or checkbox, and honour opt-out keywords such as STOP by adding the contact to DND.
WhatsApp policy guardrailsTemplates need Meta approval, marketing messages need opt-in and the 24-hour customer-service window applies — the product is built around those rules.
Indian telephony and SMS rulesRespect TRAI do-not-disturb rules, calling hours and consent; SMS in India requires DLT registration on your own account.
The bot never asks for secretsAgents never ask for OTPs, full card numbers or passwords.
No personalised professional adviceThe AI informs and hands over to a professional rather than giving personalised medical, legal or financial advice.
Export your data any timeTake a full export of your account data whenever you want it — nothing is locked in.
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Analytics & Reports
All plansSee what is working across chat and voice — volumes, outcomes, response times and spend — with every transcript available underneath the numbers.
Analytics dashboardConversation and call volumes, outcomes and trends over time in one view.
Chat reportsMessaging-specific metrics — replies, resolution and your busiest times — so you can staff and script accordingly.
Usage and spendWhat you have used and what it is costing across your connected providers, which matters when you pay them directly.
Full conversation transcriptsEvery chat is stored with its transcript and outcome, filterable and exportable from the inbox.
Call detail and summariesEvery call is stored with its transcript, outcome and an AI-generated summary you can skim instead of listening.
Campaign reportsDelivery, replies and outcomes per campaign, with a CSV export of every recipient and status.
Show all 10 features
A/B testing templatesUse campaign reports to compare different templates and openings, then double down on what converts.
Flow logsPer-step notes for a flow run show exactly where a conversation went and why, which makes debugging a bot straightforward.
Audit logsAn account-level record of who did what and when, for accountability across a team.
Export what you needFilter and export from Live Chat and Calls, or take a full account data export.
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“I want to…”
Reply to WhatsApp enquiries 24/7Connect your WhatsApp number through the Cloud API, install a Template Store agent for your industry, and publish. The bot answers instantly from your knowledge base. Replies inside the 24-hour window are free until 30 September 2026; from 1 October 2026 Meta charges them per message at the utility rate after 1,000 free service messages per number per month, so an always-on inbound bot still costs little.
Call a list of leads with an AI agentConnect Exotel, Plivo, Twilio or your own SIP trunk, give a voice agent an Indian-language voice, then launch an outbound campaign against a contact group. Each call is transcribed and summarised, and DND numbers are skipped automatically.
Take payments inside a chat or a callAdd your own Razorpay, Stripe or PayPal account, then drop a payment-link step into the flow. The bot creates a live link for the exact amount and shares it in the conversation — or reads it out on a call — and a payment trigger sends the receipt flow the moment money lands.
Send a follow-up sequence over several daysStart a flow from the group-joined trigger, then place Wait / Delay blocks between messages set to hours or days. Waits are stored on the server, survive restarts and run up to 30 days, so each contact walks the sequence on their own timeline.
Stop paying per messageConvo360 is bring-your-own-keys: you connect your own OpenAI, Claude or Gemini account, your own WhatsApp number and your own telephony, and pay those providers at their rates. Convo360 charges only a flat monthly plan fee with no markup on messages, minutes or tokens.
Let my team take over tricky conversationsEvery channel lands in one Live Chat inbox. Click Take over to pause the AI and reply as a human, assign the conversation to the right teammate, then hand it back to the bot. On WhatsApp, Coexistence pauses the AI automatically when you reply from your phone.
Book appointments without back-and-forthDefine your services, durations and available slots, then add a booking step to a flow. The agent offers open times, confirms the slot and saves it — on chat or a call — syncs it to Google Calendar, and sends a reminder before the appointment.
Run a bot without any AI key at allSet the agent's mode to Guided. The AI fields disappear and the bot follows a fixed script of messages, buttons, menus and forms with no AI key and no AI cost. You can still hand specific branches to an AI agent later when free-form understanding is worth it.
Sell this to my own clientsApply as a Reseller or White-label partner. Once approved, add customers as sub-accounts, set their plan and the price you charge at or above the platform floor, and keep the difference. White-label adds your logo, colours and custom domain so customers only ever see your brand.
Move off another chatbot platformImport an existing uChat bot's contacts, custom fields and tags by API key, install a Template Store agent close to what you had, and rebuild the conversation in the visual flow builder. Preview it with Try it before publishing so nothing goes live untested.
Build a chatbot without learning a flow builderOpen Copilot, type or speak the conversation you want in English, Hindi or Hinglish, and read the plan it shows. Confirm and the flow opens in the flow builder, ready to edit and preview before you choose it on an agent.
Try every feature free for 14 days
No card. Bring your own WhatsApp, AI and phone accounts — no per-message markup.
Frequently asked questions
How is Convo360 priced?
A flat monthly or yearly platform fee by plan tier: Starter ₹999, Pro ₹2,999 and Business ₹7,999 per month, all excluding 18% GST. Yearly billing saves about 10%. Because you bring your own AI, WhatsApp and telephony accounts, there is no per-message or per-minute markup from Convo360 — you pay those providers directly at their own rates.
What does bring-your-own-keys actually mean?
You connect your own accounts — OpenAI, Anthropic Claude or Google Gemini for the AI brain, Sarvam, Smallest.ai, ElevenLabs or OpenAI for voices, Plivo, Exotel, Twilio or your own SIP for calls, and your own WhatsApp number with Meta. Usage is billed by those providers to you. Convo360 stores every key encrypted and adds nothing on top.
Which languages does it support?
Every major Indian language for both voice and chat — Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia and Punjabi — plus English and global languages. Hinglish and code-mixing work naturally, and on a call the agent can detect the caller's language and switch to it mid-conversation rather than forcing one language on everyone.
Can I move over from another chatbot platform?
Yes. There is a built-in importer for uChat: connect your bot by API key, preview what will come across, and import contacts, custom fields and tags. For the conversation itself, install a Template Store agent close to what you had and rebuild it in the visual flow builder, testing it with Try it before you publish.
Can I resell Convo360 under my own brand?
Yes. Apply as a Reseller or White-label partner and, once approved, add customers as your own sub-accounts. You set each customer's plan and the price you charge at or above the platform floor and keep the difference. White-label adds your logo, name, colours and a custom domain. Partner pricing is quoted on request.
How secure is my data and my keys?
Provider keys are stored encrypted at rest. Each account can be signed in on at most 3 devices (a new sign-in signs out the oldest), the login screen has a human check, and password reset is self-serve. Team roles plus per-section permissions limit what each person can reach, audit logs record who did what and when, and the database and uploaded media are backed up nightly.
Is there a free trial?
Yes — 14 days with every feature unlocked and no credit card required. Sign up and your first workspace is created automatically. When the trial ends you choose a monthly or yearly plan to keep sending messages and making calls; your data and settings stay intact either way, and you can export them at any time.
How do I get help?
There are step-by-step guides for every part of the product, an in-app setup guide and support section, and a Template Store so you rarely start from a blank page. You can also email support@convo360.ai. The Business plan includes priority support, and partners get their own support inbox for their customers.
Can AI build my chatbot for me on Convo360?
Yes. Copilot, an add-on inside the app, turns a typed or spoken description into a working flow with messages, questions and button menus. It shows you the plan before creating anything, and the flow stays editable in the visual flow builder. It is not live until you choose it on an agent.
See it for your business: real estate · online stores · clinics · agencies · 20 industries · across India