Instagram & Messenger
Let your agent answer Facebook Messenger and Instagram DMs alongside WhatsApp — all in one inbox.
One-time platform setup (owner)
The platform owner connects the Meta app once under Settings → Messenger / Instagram: add the App ID & App Secret, generate a verify token, and register the webhook in Meta (subscribe to messages, messaging_postbacks and Instagram messages).
Connect your Page & Instagram
- Go to Channels and choose Connect Messenger / Instagram.
- Log in with Facebook and pick the Page (and linked Instagram account).
- Assign the agent that should reply.
Incoming DMs now flow into your Live Chat inbox, and your agent replies automatically — with you able to take over any time.
ℹ️ Instagram messaging needs a Professional/Business Instagram account linked to a Facebook Page, plus Advanced Access approval on the Meta app for the messaging permissions.
Frequently asked questions
Can Convo360 reply to Instagram DMs?
Yes. Connect your Instagram Professional account (linked to a Facebook Page) under Channels, assign an agent, and DMs are answered automatically in your unified inbox.
Do Messenger and Instagram share the same inbox as WhatsApp?
Yes — all channels land in one Live Chat inbox, and you can take over from the bot on any of them.