ConvoTerms & Conditions
Last updated: 10 October 2026 · Version 1.1
These Terms govern your use of Convo360 (the "Platform"), owned and operated by A Plus Solution ("we", "us"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. Eligibility & account
You must be 18+ and able to form a binding contract. You are responsible for your account, your credentials, and all activity and users under it.
2. Bring your own keys (BYOK) and third-party services
You connect your own AI, voice and telephony provider keys. You are responsible for those accounts and all charges they bill, and for complying with their terms. We are not a party to your relationship with those providers.
2.1 What counts as a third-party service. Any service not operated by us that the Platform connects to on your behalf. This includes, for example, Meta (WhatsApp, Instagram, Messenger); Plivo, Twilio, Exotel and SIP providers; OpenAI, Google and Anthropic; Sarvam, Smallest.ai and ElevenLabs; Razorpay and Stripe; Google Sheets, Shopify and other integrations. The list changes as integrations are added or removed.
2.2 Their charges are separate. Our plan fees cover the Platform only. Usage, number rental, setup, integration and any other charges of a third-party service, and the taxes on them, are billed to you by that provider and are payable by you to them. They are not included in our fees and we add no markup to them.
2.3 Their prices and policies can change. Third-party providers set their own prices, limits and policies and may change them at any time without notice to us. Any third-party price, estimate or calculation shown on our website, in the Platform, in a proposal or in our content is for guidance only, is not a quotation, and may be out of date. The provider's own price list and terms prevail.
2.4 Interruptions on their side. A third-party service may be interrupted, suspended, limited, changed or withdrawn, for example because of an unpaid bill or exhausted balance, pending or failed verification (KYC), a rejected or paused template, a breach of that provider's policies, a quality or rate limit, an outage, or a decision by that provider. The features of the Platform that depend on that service will not work until the matter is resolved between you and the provider. We are not responsible or liable for such interruptions, for messages or calls not sent, delivered or received as a result, or for any loss arising from them, and they do not entitle you to a refund or credit of our fees.
2.5 What we do. Where the Platform can detect that a third-party service is failing, we will try to show an alert describing what needs attention. This is a convenience, not a guarantee that every failure will be detected or notified.
3. Acceptable use
You will use the Platform lawfully and in line with applicable telecom, data-protection and anti-spam laws, and the rules of the networks you use (including WhatsApp/Meta policies and, in India, TRAI/DLT). You will obtain required consents and will not send unsolicited bulk messages or unlawful, deceptive or infringing content.
4. Billing, wallet & taxes
Paid features run on a prepaid wallet; charges are deducted from your balance. Prices are inclusive of applicable GST unless stated; Indian customers can add a GSTIN for a tax invoice. Auto-renew, when on, renews from your wallet — never from a card. Except where required by law, payments and consumed services are non-refundable (see our Refund Policy).
5. Resellers & white-label partners
Partner access is granted at our discretion on agreed commercial terms. A white-label partner may run the Platform under its own brand and domain while its term is paid and current; if not renewed, white-label branding and access may stop. Partners are responsible for their own customers, support, billing and compliance.
6. Data & privacy
You own the data you and your end-users submit; you grant us the rights needed to host and process it to provide the Platform. See our Privacy Policy.
7. Intellectual property
The Platform and all related intellectual property are and remain the exclusive property of A Plus Solution. You receive a limited, non-exclusive, non-transferable right to use it during your subscription. You may not copy, reverse-engineer, resell (except as an approved partner) or create derivative works.
8. Warranties & liability
The Platform is provided "as is" and "as available" without warranties, to the fullest extent permitted by law. To the maximum extent permitted, we are not liable for indirect or consequential damages, and our total liability will not exceed the amounts you paid us in the three (3) months before the claim.
9. Suspension & termination
We may suspend or terminate access for breach, non-payment, risk to the Platform, or as required by law or provider rules. You may stop using the Platform anytime; provisions that by nature survive will survive.
10. Governing law
These Terms are governed by the laws of India. The courts at Mumbai, Maharashtra, India have exclusive jurisdiction, subject to applicable law.
11. Contact
support@convo360.ai · A Plus Solution, India.