Appointments

Let your agent book meetings, demos or service slots directly in the conversation — on WhatsApp, web chat or a call — and remind customers so they show up.

Set up bookable slots

Open Appointments and define your availability — services, durations and the slots you offer. Your bot can then offer these times and confirm a booking without you lifting a finger.

Book inside a conversation

Add a booking step to a flow: the agent shows open slots, the customer picks one, and it's confirmed and saved. Works the same on chat and voice.

Sync to Google Calendar & Sheets

On the Appointments page, click Connect with Google to link your Google account in one click — then pick a calendar (every booking is added as an event) and/or a spreadsheet + tab (every booking is appended as a row). No service-account keys or file-sharing; a service-account key is still available as an advanced option.

Reminders

Automatic reminders (e.g. a WhatsApp message before the slot) reduce no-shows. Bookings appear in your appointments list and can create a CRM record.

✅ Pair appointments with a post-booking flow to send directions, a prep checklist, or a payment link.

Frequently asked questions

Can the bot book appointments automatically?
Yes. Define your available slots under Appointments, add a booking step to a flow, and the agent offers times, confirms a slot and saves it — on chat or a call.
How do appointments reduce no-shows?
Automatic reminders (such as a WhatsApp message before the slot) nudge customers to show up, and every booking is tracked in your appointments list.