Convo360 documentation

Everything you need to launch AI voice & WhatsApp agents — from your first bot to the API. New here? Start with the quick start.

🚀Quick startGo from sign-up to a live bot in minutes. 💬Connect WhatsAppLink your number and start replying. 🔀Build a flowDesign conversations, no code. 🧠AI agentsPersona, voice & a knowledge base. 📞Voice & callsGive your agent a phone number. 📣CampaignsBroadcast to contact groups. 📇Contacts & CRMTurn chats into a pipeline. 🔗Webhooks & paymentsRun flows on events & Razorpay. 🤝Reseller & white-labelSell under your own brand.

How Convo360 works

Convo360 is an India-first, omnichannel platform: one AI brain that makes voice calls and replies on WhatsApp, Instagram, Web Chat and more. You bring your own AI keys (OpenAI, Claude, Gemini) and your own numbers, so you pay a flat platform fee with no per-message markup.

  1. Connect a channel — WhatsApp, a website widget, or a phone number.
  2. Build your agent — from a template or the flow builder; add your knowledge and tone.
  3. Go live 24/7 — it calls, chats and books while you watch transcripts and analytics.
📘 Full guides for every feature are in the left menu — channels, bots, outreach, CRM, analytics, automation and partners. Signed-in users also have a built-in Help centre inside the app.

Frequently asked questions

What is Convo360?
Convo360 is an India-first omnichannel AI platform that makes voice calls and replies on WhatsApp, Instagram, Messenger and web chat from one AI agent. You bring your own AI and telephony keys, so you pay a flat platform fee with no per-message markup.
Do I need to know how to code?
No. You build bots visually in the no-code flow builder, or install a ready-made agent from the Template Store. A REST API and webhooks are available if you do want to automate or integrate.
Is there a free trial?
Yes — every new account gets a 14-day free trial that unlocks everything, with no credit card required.
Which channels does Convo360 support?
WhatsApp, website web-chat widget, Instagram, Facebook Messenger, and voice calls over phone numbers (Plivo, Exotel, Twilio or SIP).