Product timeline

What's new in Convo360

In short

Convo360 is a hosted platform, so every customer is always on the current version - 1.7.8 today. Updates are applied for you, with nothing to install and no downtime, and your flows, templates and history carry over. Everything below went live on the date shown against it.

v1.7.8running now

Security update

  • BetterPassword-reset and team-invite links are now kept only in scrambled form on our side, and each link works once.
  • BetterYour Activity log now shows when Convo360 support signs in to your workspace to help you, and everything done while they are there.
  • BetterStronger browser protection on every app page: other websites can't show the app inside their pages, and the app only loads files over secure connections.
  • FixedWith the app open in two tabs, both renewing your sign-in at the same moment could sign you out. Fixed.
  • BetterThe parts we use for sending email, placing Plivo calls and WhatsApp calling are updated to their latest secure versions.
v1.7.7

An easier-to-read CRM

  • NewCRM: a List view next to the Board, with every lead's phone, email, value and stage in one table, filters by stage and a search for name, phone, email or company.
  • BetterCRM board: wider columns and bigger, clearer lead cards with tap-to-call and tap-to-email.
  • FixedPressing Esc on a pop-up opened from a side panel now closes only the pop-up.
v1.7.6

Block a contact from Live Chat

  • NewLive Chat: block a contact who sends spam or abuse. Their new messages are ignored (no bot reply, no alerts, no leads or tickets) on every channel, and you can unblock at any time.
  • BetterWebsite chat links now end cleanly at punctuation and quote marks.
v1.7.5

Filter Live Chat by channel

  • NewLive Chat: filter the inbox by channel. See all chats together, or only WhatsApp, Instagram, Messenger, Website, Telegram, SMS or Email, each with its own count.
  • BetterWebsite chats now show the visitor's real name in the inbox as soon as they give it in the chat, instead of "Website visitor".
  • FixedWebsite chat: when a team member took over, their reply kept repeating in the visitor's chat window every few seconds. Fixed.
  • BetterAdmin customer list: actions are compact icon buttons, so every column stays readable on smaller screens.
v1.7.4

A futuristic AI look for your website chat

  • NewWebsite widget: choose a new Futuristic AI look (dark glass, glowing gradient, animated AI orb) or keep Classic. On phones the chat opens full screen.
  • BetterLinks, phone numbers, WhatsApp links and emails in website chat replies are now tappable, and bold text shows in bold.
  • BetterOn the website chat, AI answers can suggest up to 3 follow-up questions as buttons.
v1.7.3

Version 1.7.3

  • NewWebsite widget: flows now know which page of your site the visitor is chatting from ({{page}}), so the bot can greet a pricing-page visitor differently or skip questions it can already answer.
  • NewWebsite widget: open the chat from any button on your site with Convo360Chat.open().
v1.7.2

Version 1.7.2

  • NewWebsite widget: a daily chat limit (2,000 visitor messages a day by default, adjustable) protects your AI balance if your public chat is ever flooded.
  • BetterWhen the same person sends a website enquiry again, it is added to their existing lead instead of creating a second one, and you are still alerted.
v1.7.1

Your lists come first; adding and editing slides in from the side

  • BetterContacts, Agents and Flow Builder open on your list. Add contact, Import CSV, New flow, editing an agent, Test call, Check and flow Logs now slide in from the right, with Save always in reach. If you close an agent with unsaved changes, it asks first.
  • BetterBilling & Plan is split into Plan, Wallet, Payments & invoices and Billing details. If your wallet is short when renewing or switching plan, it takes you to the Wallet.
  • BetterCampaigns show a progress bar for every call campaign and WhatsApp broadcast (read, delivered, sent, failed).
  • BetterEvery dropdown in the app has the same clean look, and empty pages explain what will appear there.
  • FixedThe soft coloured backgrounds on status labels (Current, Completed, sub-flow…) were missing since 1.7.0 and are back.
v1.7.0

A cleaner, calmer look on every page

  • BetterEvery page now shares the same refined design as Home and Live Chat: clearer titles, softer cards, rounded buttons and fields, pill-style tabs and tidier tables, in light and dark mode.
  • BetterEmpty pages now tell you what they're for and offer the next step, like "Create your first agent" on Agents.
v1.6.9

Version 1.6.9

  • NewBilling & Plan now shows your Vani AI token balance, with the token packs you can buy straight from your wallet.
  • BetterThe Free plan is no longer offered in the plan list; it only appears for accounts that are on it.
  • BetterSign-up and phone changes need a regular mobile or landline number: virtual (VoIP), toll-free and premium numbers aren't accepted.
v1.6.8

Version 1.6.8

  • BetterThe free trial includes one workspace. More workspaces come with a paid plan, together with WhatsApp calling, extra numbers and the developer API.
v1.6.7

Version 1.6.7

  • BetterSecurity hardening from our latest review: sign-in limits and new-account checks now rely only on addresses we can verify, so they can't be dodged.
  • BetterEasier to read and use: clearer text colours on the website and blog, labelled fields in the partner pricing calculator, and tables you can scroll with the keyboard.
v1.6.6

Version 1.6.6

  • BetterSafer sign-ups: some new accounts are reviewed by our team before they go live, usually within a few hours. While under review you can set up agents, flows and contacts; connecting WhatsApp or other channels, sending and calls start once it is approved.
  • BetterThe developer REST API is now for paid plans only: it is included in Business and can be added to Starter or Pro. The free trial includes every other feature.
v1.6.5

Version 1.6.5

  • BetterVani has a new look: a rainbow aura ring around a spark, crisp at every size and in dark mode.
v1.6.4

Meet Vani, your AI Copilot

  • NewCopilot now has a name and a face: meet Vani. Click Ask Vani in the top bar (or press Ctrl + J). Her rainbow aura ring turns gently while she waits, spins while she thinks and turns teal while she listens to your voice.
  • BetterVani's panel is redesigned: a cleaner welcome with ready-made requests, her orb beside every answer, and a rounded message box with a mic and a send button.
v1.6.3

Version 1.6.3

  • FixedThe number cards on Home (open chats, pending, messages, AI calls) and other clickable cards across the app display properly again.
v1.6.2

Safer accounts, and a free trial with clear limits

  • BetterThe 14-day free trial includes every feature, with fair-use limits so it can't be misused: up to 100 messages and 10 AI calls (3 minutes each) in any 24 hours across all channels, and one WhatsApp number. WhatsApp calling and extra numbers come with a paid plan. A broadcast that reaches the limit pauses and continues by itself; subscribing removes every limit.
  • BetterStronger sign-in and account security: sign-in codes, two-step verification, team roles and payments were reviewed and tightened. Team members now see and change only what their role allows.
  • BetterSign-up no longer accepts temporary or throwaway email addresses (over 9,000 such services are blocked), and each person gets one free trial: a mobile number can open one account.
v1.6.1

A tidier menu, and nobody stuck at sign-up

  • BetterThe left menu is grouped the way you work: Inbox (Live Chat, Calls, Support Desk), Customers, Marketing, Bots & Automation, Channels & Numbers, Reports, Account, Developer and Help. Every page is where it was by name; only the groups changed.
  • NewWhatsApp now has its own menu entry under Channels & Numbers: numbers, templates, broadcasts and number health in one click.
  • BetterLive Chat gives the conversation the room: it opens at the newest message, groups messages by day, shows who sent each reply (you or the bot), lists chats with tidy phone numbers and loads more as you scroll, and puts every filter on one row.
  • BetterHome leads with what matters today: open and pending chats, customer messages in the last 24 hours and your remaining setup steps. Copilot now sits in the top bar, so it never covers a Send button.
  • BetterA cleaner, calmer look: a lighter side menu with more room on smaller screens, the workspace switcher in the top bar next to Search, the language choice in your account menu (top right), and the page you are on always in view.
  • BetterSearch (Ctrl/⌘ K) finds every page you can open, by name or by what it does (try "broadcast" or "invoice"), and only shows pages you have access to.
  • FixedSign-up: a code that arrives late still works (the last three codes are valid for 30 minutes), signing up again with the same email continues where you left off, and the button in the sign-up email now confirms your email and signs you in.
v1.6.0

Number protection: stay in good standing with Meta

  • NewOptimised marketing delivery by Meta: once your Meta business accepts Meta's Marketing Messages terms (one click from the Number health card), marketing broadcasts go through Meta's Marketing Messages API by themselves, and the report says so. Numbers without it keep sending the standard way.
  • NewREST API for everything: send WhatsApp templates, start and track broadcasts, place AI calls and fetch transcripts and recordings, create and edit flows, read and reply in the inbox, manage contacts, groups, leads and appointments.
  • NewAPI module for Starter and Pro: add the REST API from the API Keys page for ₹999 a month, paid from your wallet (included in Business). Renews monthly; stop any time.
  • BetterNew API reference (Swagger). Signed in with the API active, press Test the API to try every request against your own workspace.
  • BetterAI calls: the agent's opening line is spoken the moment the call connects, word for word, instead of waiting for the AI to write it (some callers waited 6 to 13 seconds, a few heard nothing).
  • BetterAI calls: a short "हाँ", "जी", "hmm" or "okay" while the agent is talking no longer cuts it off mid-answer; real interruptions still do. If the voice or the AI stops responding mid-call, the call recovers by itself.
  • NewAI calls can answer "where is my order?" from your connected Shopify store: status, items and tracking number, for orders placed with the caller's number or a matching order number and phone or email.
  • NewNumber protection for WhatsApp: a Number health card shows your quality rating, daily limit and Meta's own warnings with what to do. We check every two hours and as soon as Meta reports a change, and email you when it gets worse.
  • NewIf Meta rates a number Red, its marketing broadcasts pause by themselves and continue when the rating recovers; utility messages and replies still go out. A broadcast whose template Meta has paused waits instead of sending.
  • NewPeople who reply STOP, press Meta's stop button or have opted out are skipped by marketing broadcasts (see the Opted out list), and numbers that are not on WhatsApp are skipped for 30 days. Skipped people show in the report with the reason.
  • BetterBroadcast safety defaults: pause for 15 minutes when many messages fail, and send marketing only between 9 am and 9 pm. "Keep sending" shows a warning and is not offered while the number is Yellow or Red. New numbers get a warning before a large marketing send.
  • NewEvery broadcast keeps a campaign record (how people agreed to hear from you, who was skipped and why, the safety settings), shown in the report and the CSV export.
  • BetterCopilot now knows every page of the app, and questions like “where do I create a template” or “open billing” are answered instantly without using any tokens. It opens the page and tells you what to press. English and Hinglish.
  • FixedThe app now fits one screen: the left menu and the page scroll separately, so pages no longer run on into blank space and Live Chat uses the full height of the window.
  • BetterWide tables (such as the customer list) scroll inside their own box with arrow buttons, the header stays in view, and the first column and the Actions column stay pinned, so actions are reachable without scrolling to the bottom and then sideways.
  • FixedEditing a WhatsApp template: the window now scrolls on smaller screens so Save is always reachable, shows a live preview beside the form, and lists the buttons it keeps. Carousel card buttons use the same clear Quick reply, Website link and Call choice.
  • BetterTemplate buttons are easier to choose: Quick reply, Website link and Call button each show an icon, what happens when the customer taps it, and how many more Meta allows. The preview shows the same icons.
  • BetterConnecting WhatsApp now shows what is happening: “Finish the steps in the Facebook window”, then “Adding your WhatsApp number…” until it appears in the list. A number that is already connected is refreshed, never added a second time.
  • BetterReady-made flows are now grouped: chatbots without AI, AI chatbots, and AI calls. The AI call follow-up has moved from the chatbot list to AI calls.
  • FixedAI phone calls: a caller who says only “hello” is answered at once, the opening line is no longer cut short, and one-word replies are heard faster.
  • BetterCopilot answers how-to questions straight from the help guides, without using tokens: “how do I schedule a broadcast”, “do campaigns respect DND”, “broadcast kaise bheje”. It shows the passage and a button to the full guide.
  • BetterCopilot shows under every answer whether it used tokens (“No tokens used” or “Used 1,240 tokens”), and your chat is no longer lost when you refresh the page. A Clear chat button starts a new one.
  • FixedCopilot: asking where to create a WhatsApp template gave half a sentence and opened the wrong page. It now opens the Templates tab under your WhatsApp number.
  • NewCalling agents are now checked automatically every night, at no cost to you. The latest result shows under each agent's name, so a change that breaks the opening or the goodbye is found the next morning, not by your callers.
  • NewCheck an agent before it takes calls: the new Check button has seven test conversations with your calling agent and shows what it handled well, what to fix and how, in about half a minute.
  • FixedAI phone calls: the agent no longer hangs up while you are still speaking, lets its goodbye finish, asks you to repeat far less often, does not switch language over a single word, and reads out phone numbers in small groups.
  • NewFollow up by AI call: a new “Make AI call” step in the flow builder rings people who have not responded, says what you tell it to, and repeats as many times as you choose. It never calls outside your working hours or people who have already finished.
  • NewWait steps can count working hours and working days, with your own week and opening hours, so a reminder never lands at night or on a day off.
  • NewA broadcast can start a follow-up flow for each person it reaches. There is a ready-made template: “Follow up by AI call until they respond”.
  • NewEnd a campaign: close a finished broadcast for good, so its failed numbers are not retried by mistake and its follow-up stops for anyone still waiting.
  • BetterRetry now tells you when it is worth it. If Meta held messages back under its marketing limit, it shows the time after which a retry has a real chance; if the numbers are not on WhatsApp or the template is at fault, it says retrying will not help.
  • FixedThe broadcast report now counts every recipient. For campaigns above 2,000 people it showed only the latest 2,000, so its totals did not match the campaign.
  • BetterBroadcast report: numbers are listed a page at a time, with a status filter and a search by number or name. Broadcast history shows when each campaign was sent and finished.
  • FixedAI phone calls: replies start about a second sooner, short answers such as “नहीं, ठीक है” are heard properly, and the agent no longer repeats its last answer when it did not catch you.
  • NewCopilot is now on for every workspace, with 100,000 free tokens to start. Press Ctrl + J or tap the Copilot button.
  • NewCopilot can change a flow you already have. Ask it to add an option or a question; it saves the change as a draft, and your live flow keeps running until you publish.
  • NewCopilot can save answers for you: say “save it to my Google Sheet” or “save it as a lead” and the flow does it, matched to your sheet’s columns.
  • NewCopilot can send a WhatsApp broadcast. Name the template, the groups and the time; it shows how many people will get it and sends only when you confirm.
  • NewCopilot (add-on): type or speak what you want, in English, Hindi or Hinglish, and it builds the flow, opens the right page or books the appointment. It shows you exactly what it will create and waits for your go-ahead.
  • FixedAI phone calls: the agent now opens with your own greeting, can be interrupted while it is speaking, no longer hangs up in the middle of an answer, and never says it has transferred a call when it has not.
  • BetterAI phone calls sound more like a person: whole sentences in one breath, a more expressive voice, everyday words in place of help-desk phrases, shorter answers, and a faster first word.
  • BetterCall transcripts are far more accurate for Hindi, Marathi, Gujarati and mixed speech.
  • NewChoose what an agent is for when you create it: chat, calls, email, or any mix. The form then shows only the settings that kind of agent needs.
  • NewA proper reply box in Live Chat: room to write several lines, attach a photo, video or document, add emoji, make words bold or italic, and start a flow for the customer you are talking to.
  • NewAI help with your wording in Live Chat: improve what you typed, make it friendlier, more formal or shorter, or fix the spelling. It only rewrites, and Undo puts your words back.
  • NewAppearance now has a System choice, so the app goes dark when your phone or computer does.
  • BetterThe workspace switcher has moved to the bottom of the side menu, which leaves the top bar clear.
  • FixedOn some phones the whole app appeared shrunk and pushed to one side. Fixed, along with the app icon on the home screen.
  • NewA broadcast that must go out today no longer has to wait. When you resume a paused broadcast, or when you create one, choose “keep sending” and every contact is tried once without pausing.
  • BetterThe pause when many messages fail is now 15 minutes, down from an hour, and pressing Resume no longer pauses again straight away because of earlier failures.
  • NewSchedule a WhatsApp broadcast: pick a day and time and it starts by itself. Send it sooner or cancel it any time before it goes.
  • NewSend one WhatsApp broadcast to several groups at once. Tick the groups you want; anyone who is in more than one gets the message only once.
  • NewQuick bar: pin the pages you use most to the bottom of every screen, on desktop and on your phone. Each person chooses their own.
  • NewYour logo or an avatar on the website chat button, with an optional online dot and a short teaser line beside it.
  • NewSign-up asks what your business does, and the Template Store opens on the ready-made agents for your trade.
  • BetterMenus understand a typed sentence. A customer who writes “mujhe gold chahiye” instead of tapping a button now gets the Gold option, in English, Hinglish, Hindi or Marathi.
  • BetterWhen a customer goes off script, the bot asks again, then offers Main menu or Talk to a person, instead of repeating itself.
  • BetterA message that was not delivered now says why underneath it, in plain words, and whether there is anything for you to do.
  • BetterA notice appears when a newer version of the app is available, so a screen left open for days does not keep an old problem.
  • FixedTyping something the bot did not expect could send the conversation back to the first step. Fixed.
  • FixedA number with no bot attached showed “typing…” and then said nothing. It no longer does.
  • FixedYour logo was missing from the website chat on some visitors’ screens. Fixed.
v1.5.0

The AI answers order questions, and saved replies for your team

  • NewThe AI answers “where is my order?” by itself: it reads the real status and tracking link from your Shopify store and replies, instead of waking a person. It only ever shows an order to the customer who placed it.
  • NewSaved replies: type “/” in the reply box to insert an answer your team uses every day. Save and edit them right there, with the customer’s name filled in automatically.
  • NewTicket tags: name what a ticket is about and filter the worklist by it, so you can finally see that a fifth of last month was one delivery problem.
  • NewMerge duplicate tickets: when the same person writes on WhatsApp and then emails about one problem, fold them together — notes and history move across, and your reports stop counting it twice.
v1.4.0

Support Desk, Instagram comment replies, and delivery ticks

  • NewSupport Desk add-on: a ticket opens by itself whenever a customer writes in on WhatsApp, Instagram, website chat, SMS, Telegram or email — with priority, an owner, internal notes your customer never sees, full history, and automatic reopening if they come back.
  • NewReply deadlines (SLA) counted in working hours, with escalation by email and in-app when a target is missed.
  • NewSatisfaction ratings: customers are asked how it went on the same channel they used, and the score, response rate and spread appear on the desk.
  • NewSupport dashboard: first response time, resolution time, first-time-fix rate, SLA %, backlog, and calls answered, missed and abandoned.
  • NewInstagram comment automation: someone comments a keyword on a post or reel and the bot sends them a direct message, optionally replying publicly too.
  • NewEmail as a support channel: connect the mailbox your customers already write to, and replies go back out from that same address.
  • NewCarousel templates can now be built inside Convo360 — 2 to 10 swipeable cards, each with its own picture, text and buttons.
  • NewShopify orders appear inside the ticket: what they bought, paid or not, shipped or not, with the tracking link.
  • NewGrok (xAI) can now be used as the AI brain, alongside OpenAI, Claude and Gemini.
  • NewDelivery ticks in Live Chat: one tick sent, two delivered, blue when read, and a reason when a message does not arrive.
  • NewWhatsApp free-tier meter: a warning when a number approaches Meta's 1,000 free monthly replies, and an alert if Meta stops delivering because no payment method is on file.
  • BetterWebsite chat is now a real channel — visitor chats appear in the shared inbox and a team member can take over mid-conversation.
  • BetterThe flow builder reads left to right, with branches in parallel rows, labelled wires and no overlapping blocks.
  • FixedFlows imported from uChat opened as a blank canvas, and their buttons were sent as unreadable text. Both fixed.
  • FixedInbound webhooks are now checked against Meta's signature, so only genuine Meta traffic reaches your workspace.
v1.3.0

White-label polish and provider alerts

  • NewProvider health names the affected customer and emails them automatically when the cause is their own provider account.
  • NewPartners set their own support email and phone, and their customers' emails and links stay on the partner's domain.
  • NewAutomatic HTTPS for white-label domains.
  • BetterStay signed in for 30 days across up to three devices.
  • NewZero-rated invoices for customers outside India when an LUT is on file.

Coming next

Being built now. We publish a date only once we have committed to one - a roadmap that slips is worse than one that stays vague.

Google Chat as a channelAnswer from a Google Workspace chat the way you already do on WhatsApp and Instagram.
RCS messagingRich messages in the Android SMS app. Waiting on a carrier partner in India.

Want something that is not on this list? Write to support@convo360.ai - requests several customers ask for move up quickly.

Questions about Convo360 releases

Which version of Convo360 am I on?

Convo360 is hosted, so every customer is on the current version - 1.7.8 at the time of writing. You can see the version you are running at the bottom of the left-hand menu inside the app, and clicking it shows these same notes.

Do I have to update Convo360 myself?

No. Updates are applied for you, and your workspace, flows, templates, contacts and history carry over. There is nothing to install and no downtime to plan for.

Will an update break my existing flows?

No. Existing flows, templates and integrations keep working. New blocks and settings are added beside what you already have, never in place of it.

When is the next release?

There is no fixed calendar. Fixes and small improvements ship continuously; larger features appear in the timeline as they go live. The 'coming next' list shows what is being built, deliberately without dates.

How do I ask for a feature?

Write to support@convo360.ai or message the team on WhatsApp. Requests that several customers ask for tend to move up the list quickly.

Are new features charged extra?

Almost all of them are included in your plan. A few large modules are paid add-ons, priced on the pricing page, and switched on only when you ask for them.

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