🩺 Convo360 for Clinics & Healthcare

Appointments booked, reminders sent and every call answered — even after hours

Convo360 gives your clinic a WhatsApp assistant and an AI receptionist: patients book, reschedule and get reminders on WhatsApp, common questions about timings, fees and location are answered instantly, and calls are picked up when the front desk is busy or closed.

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Free for 14 days, every feature, no card · Flat price from ₹999/month · Your own WhatsApp, AI and phone accounts — no per-message markup · Built in India

In short

An AI receptionist for a clinic answers calls and WhatsApp messages 24×7, books and reschedules appointments, sends reminders and answers questions about timings, fees and directions, then hands anything medical to your staff. Convo360 runs it on your own WhatsApp number and phone line at a flat monthly price.

The problem for clinics, dental and skin clinics, diagnostic centres, physiotherapy and wellness centres

Missed calls are missed patientsWhen the front desk is busy with a patient in front of them, the phone rings out — and the caller books somewhere else.
No-shows waste the doctor's timePatients forget appointments. Calling everyone the day before takes hours your staff don't have.
The same questions all dayTimings, fees, location, 'is the doctor available today?' — answered again and again by phone and WhatsApp.
After-hours enquiries are lostPatients message at night and on Sundays. By the morning they have found another clinic.

What Convo360 does for you

✓ Appointment booking on WhatsAppPatients pick a doctor or service, a day and a time from buttons; the booking is saved and confirmed instantly.
✓ Reminders that cut no-showsAutomatic WhatsApp reminders before each appointment, with options to confirm or reschedule.
✓ AI receptionist on the phoneIncoming calls are answered by an AI receptionist in Hindi, English or your regional language, which books appointments and transfers urgent calls to your staff.
✓ Instant answers to common questionsTimings, fees, location, parking, what to bring, insurance accepted — answered from your knowledge base in the patient's language.
✓ Follow-ups and recallsPost-visit follow-ups, review reminders and recalls for check-ups or the next session, sent as scheduled sequences.
✓ Your team takes over anytimeAny conversation can be picked up by staff from the shared inbox; the bot pauses while a person replies.

What it looks like

Is Dr. Mehta available tomorrow?
Yes 😊 Dr. Mehta has slots tomorrow at 11:00, 12:30 and 5:00 pm. Which one shall I book for you?
5 pm
Booked ✅ Tomorrow 5:00 pm with Dr. Mehta. Consultation fee is ₹600. I'll remind you 2 hours before. Reply RESCHEDULE anytime if plans change.

An example flow. Doctors, slots and fees come from your own set-up; the AI never gives medical advice and hands clinical questions to your staff.

Live in three steps

  1. ConnectConnect your clinic's WhatsApp number and, for the AI receptionist, a phone line (Plivo, Exotel, Twilio or SIP).
  2. Add your clinic detailsDoctors, services, timings, fees and FAQs go into the knowledge base; start from the clinic template in the Template Store.
  3. Go liveShare your WhatsApp link, switch on reminders, and route busy or after-hours calls to the AI receptionist.

What it costs a month

Typical set-ups, worked out with the same rates as our cost calculator (rates as on 17 September 2026; ₹88 per US dollar plus 10% for bank charges). Convo360 is the first line; everything else is paid directly to Meta, the AI provider and the phone company, with no markup.

Single clinic — WhatsApp booking and reminders

Convo360 Starter plan (incl. 18% GST)₹1,179
300 marketing messages × ₹0.8631 (Meta)₹259
1,500 utility messages (updates, reminders) × ₹0.115 (Meta)₹173
2,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta)₹115
AI for the replies (OpenAI GPT-4o mini)₹33
Total a month (estimate)₹1,759

Clinic adding an AI receptionist for calls

Convo360 Pro plan (incl. 18% GST)₹3,539
300 marketing messages × ₹0.8631 (Meta)₹259
1,500 utility messages (updates, reminders) × ₹0.115 (Meta)₹173
2,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta)₹115
AI for the replies (OpenAI GPT-4o mini)₹33
Phone line for 750 calls of 2 min (Plivo, incl. number + GST)₹909
AI that listens and thinks — OpenAI (GPT Realtime)₹7,492
Indian voice — Sarvam (Bulbul v3)₹2,025
Total a month (estimate)₹14,545

Calls are the biggest line. With Google Gemini Live as the AI instead, that line is about ₹2,686 instead of ₹7,492, a total of about ₹9,738. Compare voices and providers in the calculator.

Estimates for planning, not a quote. Your numbers depend on your volumes and the providers you choose — try the calculator or ask Kiya in the chat.

Which plan

A single clinic that needs WhatsApp booking and reminders starts on Starter (₹999/month + GST). Add the AI receptionist for calls with Pro (₹2,999/month + GST), which also allows up to 5 staff logins and 3 bots (for branches). Multi-branch groups use Business (₹7,999/month + GST).

Included for Clinics & Healthcare

WhatsApp appointment booking with buttonsAutomatic reminders and reschedule optionsAI receptionist for inbound callsHindi, English and regional languagesKnowledge base for timings, fees and FAQsFollow-up and recall sequencesShared Live Chat inbox for staffCall transfer to your front desk

Rules we follow. The AI never gives medical advice or a diagnosis; it books, informs and hands clinical questions to your doctors. Reminders use Meta-approved utility templates. Patient conversations stay in your own workspace, and keys are encrypted at rest.

See it working for your clinic

Try every feature free for 14 days, or talk to us directly on WhatsApp — we'll set up a demo for your business.

Start free trial →WhatsApp +91 99208 98972

Frequently asked questions

Can patients book appointments on WhatsApp?

Yes. Patients choose the doctor or service, day and time from buttons in WhatsApp; the booking is saved and confirmed instantly, with a reminder before the visit.

What is an AI receptionist for a clinic?

It is a voice AI that answers your clinic's phone when staff are busy or after hours, books or reschedules appointments, answers common questions and transfers urgent calls to a person. On Convo360 it speaks Hindi, English and other Indian languages.

Will the AI give medical advice?

No. Convo360's AI is instructed never to give medical advice or a diagnosis. It handles bookings, timings, fees and directions, and passes anything clinical to your staff.

Do WhatsApp reminders reduce no-shows?

Reminders with one-tap confirm or reschedule give patients an easy way to tell you in advance, so you can fill the slot instead of waiting for someone who won't come.

How much does it cost for a clinic?

Starter is ₹999/month + GST for WhatsApp booking and reminders; Pro at ₹2,999/month + GST adds the AI receptionist for calls. Meta's message charges and your phone provider's call charges are paid to them directly, with no markup. See the examples above.

Can it work for multiple branches?

Yes. Pro includes 3 bots (workspaces), for example one per branch, and Business gives unlimited bots and staff logins.

Can my staff reply themselves?

Yes. Staff can take over any conversation from the shared inbox; the bot pauses while a person replies.

Does it work in regional languages?

Yes. Both chat and calls work in Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali, Punjabi, Odia and English.

Want the background first? Read the Clinics & Healthcare guide on the blog.

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