A Verloop alternative in India: WhatsApp and AI voice for logistics delivery updates
Logistics and courier companies searching for a Verloop alternative typically want AI voice calling for delivery reschedules alongside WhatsApp tracking updates, flat pricing that doesn't scale with parcel volume, and their own AI key. Convo360 offers all three from ₹999/month ex-GST BYOK, with shipment-tag contacts migrated via CSV import and reschedule flows rebuilt in the visual builder.
- Logistics companies look for an alternative when they want AI voice calling for delivery reschedules in the same tool as WhatsApp tracking updates.
- Flat monthly pricing suits parcel-volume businesses better than a cost that scales per tracking message during peak season.
- A knowledge-base AI agent can answer 'where is my order' questions by checking a connected shipment status source directly.
- Shipment-tag contact data migrates via CSV; delivery-update flows reconnect to the same order-management webhook you already have.
Who looks for a Verloop alternative, and why
Logistics and courier businesses typically look for a Verloop alternative when delivery volume, especially during festive or monsoon-season peaks, makes per-message WhatsApp tracking-update costs a meaningful expense, and when they want AI voice calling for delivery reschedule confirmations in the same platform, rather than a separate outbound dialer. Wanting your own AI key to answer "where is my order" questions from your own shipment data, instead of a bundled generic assistant, is another common, generic reason.
Multi-hub logistics operators also want workspace-level separation by region or hub, with predictable pricing regardless of regional parcel-volume swings.
What Convo360 is
Convo360, built by A Plus Solution in Mumbai, is an India-first AI platform covering both WhatsApp / omnichannel chatbots and AI voice calling in one product. It's BYOK by design: you connect your own AI provider key, your own WhatsApp Business number and your own telephony account, so there's no platform markup on usage. Convo360 is not affiliated with Verloop; all trademarks belong to their owners.
Verloop vs Convo360: comparing the models
What matters most when evaluating any platform switch is the underlying model, not a feature checklist — pricing structure, key ownership and portability.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK, bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available, resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
A logistics company on Convo360 typically connects a webhook or Google Sheets integration to its order-management or courier-tracking system, feeding shipment status into an AI agent that answers "where is my order" questions directly from live data. WhatsApp Studio templates handle dispatch and out-for-delivery notifications with Buttons for "reschedule" or "confirm delivery", and a reschedule request can trigger an outbound AI voice call (Pro plan) to confirm a new delivery window in the customer's language. Workspaces separate operations by hub or region, and analytics tracks delivery-update volume and reschedule rates.
How to migrate from Verloop
Migrating a logistics WhatsApp and voice setup involves:
- Export your customer contact list — with shipment-status or hub tags — as CSV and import into Convo360, mapping tags to groups.
- Rebuild your tracking-update and reschedule flows in the visual Flow Builder, reconnecting the same order-management webhook or Sheets source that powered your previous platform — since the data source doesn't change, this reconnection is usually the fastest part of the whole migration.
- Resubmit WhatsApp templates for Meta approval on your WhatsApp Business Account and connect your number via embedded signup, plus set up your telephony account for outbound reschedule calls if you're adding that capability.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates; Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Verloop's current plans and limits, check Verloop's own pricing page; models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
A smaller courier operation with modest daily parcel volume, where tracking-message costs are already negligible and there's no near-term plan to add voice calling for reschedules, may not see enough benefit to justify a migration. An all-inclusive managed plan can remain the simpler choice at low volume, particularly if your current setup already integrates cleanly with your order-management system and nobody on the team wants the extra job of managing a separate telephony account.
It's also worth staying put if your delivery volume is highly seasonal and small outside of one or two peak months a year — the migration and flow-rebuilding effort may not pay back quickly enough to be worth doing before the next quiet stretch.
Example conversation
Industry guide: AI agents for Logistics & Courier — Shipment tracking, COD & delivery updates.
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Frequently asked questions
Is Convo360 a good Verloop alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Verloop?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Verloop?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Verloop's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.