AI agents for Logistics & Courier: voice & WhatsApp automation in India
'Where is my order?' is the #1 support question in logistics. A Convo360 agent gives live tracking updates, handles reschedule and COD requests, and logs delivery issues — deflecting most support tickets automatically.
The challenge for Logistics & Courier
'Where is my order?' floods your support channels every day, overwhelming agents with questions that could be answered automatically.
How Convo360 helps Logistics & Courier
- Give shipment status and ETA from a tracking or order number.
- Handle delivery reschedule and COD queries automatically.
- Send proactive delivery and out-for-delivery updates.
- Log delivery issues and route them to the right team.
How it works
Connect your channels and your own AI keys, build your agent from a ready-made template, and go live — usually the same day. Your agent then works 24/7 across voice and chat, in every major Indian language.
Best channels for Logistics & Courier
Convo360 runs one AI brain across every channel. For Logistics & Courier, these work best:
Example conversation
What Logistics & Courier businesses can expect
What it costs a month
Typical set-ups, worked out with the same rates as our cost calculator (rates as on 17 September 2026; ₹88 per US dollar plus 10% for bank charges). Convo360 is the first line; everything else is paid directly to Meta, the AI provider and the phone company, with no markup.
Courier with tracking updates — WhatsApp only
| Convo360 Starter plan (incl. 18% GST) | ₹1,179 |
| 8,000 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹920 |
| 4,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹345 |
| AI for the replies (OpenAI GPT-4o mini) | ₹67 |
| Total a month (estimate) | ₹2,511 |
Courier adding AI calls to confirm COD and delivery slots
| Convo360 Pro plan (incl. 18% GST) | ₹3,539 |
| 8,000 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹920 |
| 4,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹345 |
| AI for the replies (OpenAI GPT-4o mini) | ₹67 |
| Phone line for 1,200 calls of 1 min (Plivo, incl. number + GST) | ₹774 |
| AI that listens and thinks — OpenAI (GPT Realtime) | ₹5,994 |
| Indian voice — Sarvam (Bulbul v3) | ₹1,620 |
| Total a month (estimate) | ₹13,259 |
Which plan for Logistics & Courier
Most Logistics & Courier businesses start on Starter (₹999/month + GST) for WhatsApp and website chat, and move to Pro (₹2,999/month + GST) to add AI calls, Instagram, 3 bots and up to 5 team members. Groups with many branches or a large team use Business (₹7,999/month + GST).
Get started with a ready-made template
Convo360's Template Store has one-click agents built for Logistics & Courier — clearly tagged for chat, voice, or both. Install one, add your business details, and go live the same day.
Launch your Logistics & Courier AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can AI answer 'where is my order' questions?
Yes. Convo360 gives live shipment status and ETA from an AWB or order number, and handles reschedule and COD requests — deflecting most support tickets.
Can it send proactive updates?
Yes — the agent can message customers with out-for-delivery and delivered notifications automatically.
Does it reduce support load?
Significantly — most tracking questions are resolved by the AI without a human agent.
Do I need coding skills to set up Convo360 for Logistics & Courier?
No. You start from a ready-made Logistics & Courier template in the Template Store, add your business details, connect your channels and AI keys, and go live — usually the same day. No code required.