A Yellow.ai alternative in India: BYOK WhatsApp and AI voice for insurance renewals and claims
Insurance companies searching for a Yellow.ai alternative typically want AI voice calling for renewal reminders and claim-status updates alongside WhatsApp, on flat pricing rather than an enterprise-scale contract, with their own AI key. Convo360 supports this from ₹999/month ex-GST BYOK, with policyholder contacts migrated via CSV import and claim-status flows rebuilt in the visual builder.
- Insurers look for an alternative when they want AI voice calling for renewal and claims follow-up in the same platform as WhatsApp updates.
- Flat monthly pricing suits mid-size insurance agencies better than enterprise-scale contracts sized for the largest insurers.
- A knowledge-base AI agent can answer claim-status and policy-document questions without exposing personal medical or financial advice.
- Policyholder data and renewal-date tags migrate via CSV; renewal reminder cadences are rebuilt using Wait/Delay flow steps.
Who looks for a Yellow.ai alternative, and why
Insurance agencies and smaller insurers typically look for a Yellow.ai alternative when they want AI voice calling bundled with WhatsApp claim-status and renewal-reminder automation, but at a pricing scale that fits a mid-size book of business rather than an enterprise contract built for the largest carriers. Wanting your own AI key is another generic driver: insurance content requires careful handling, and teams often prefer controlling exactly which model answers policy questions rather than a fully managed black box.
Renewal-heavy businesses specifically want the reminder cadence and the fallback voice call to live in one flow, rather than syncing a separate dialer with the WhatsApp reminder system.
What Convo360 is
Convo360 is an India-first platform for AI voice calling and WhatsApp / omnichannel chatbots, built by A Plus Solution in Mumbai. It runs on a Bring Your Own Keys (BYOK) model: you connect your own OpenAI, Anthropic Claude or Google Gemini key, your own WhatsApp Business number and your own telephony account, and Convo360 adds zero markup on messages, minutes or AI tokens. Convo360 is not affiliated with Yellow.ai; all trademarks belong to their owners.
Yellow.ai vs Convo360: comparing the models
Rather than compare feature lists, it's more useful to compare the underlying pricing and control models: that's what actually determines your cost and flexibility as you scale.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK: bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available: resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
An insurance team on Convo360 typically builds a renewal-reminder flow using Wait / Delay steps for the T-30, T-7 and T-1 day cadence, sent as WhatsApp Utility templates, with an AI voice call (Pro plan) fallback for policyholders who haven't renewed by the due date. A claim-status AI agent with a knowledge base answers "where is my claim" questions by checking status via a connected webhook or Google Sheet, always handing off to a human agent for anything requiring personalised advice. The AI is built to inform and route, never to give personalised medical, legal or financial advice. Razorpay integration can send a renewal payment link directly in chat, and CRM pipeline tracks renewal follow-ups by stage.
How to migrate from Yellow.ai
Migrating an insurance WhatsApp and voice setup involves:
- Export your policyholder contact list, with policy-type and renewal-date tags, as CSV and import into Convo360, mapping tags to groups for targeted renewal campaigns.
- Rebuild your renewal and claim-status flows in the visual Flow Builder, reconnecting the same policy or claims data source (via webhook or Google Sheets) that fed your previous platform. This data-reconnection step is usually the bulk of the migration effort.
- Resubmit Utility templates for Meta approval on your WhatsApp Business Account and set up your telephony account for outbound renewal calls; your WhatsApp number carries over via embedded signup with no interruption to active policyholder conversations.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates. Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Yellow.ai's current plans and limits, check Yellow.ai's own pricing page: models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
A large insurer already running an enterprise contract with dedicated support and deep custom integrations may find an all-inclusive managed relationship more appropriate than a self-managed BYOK setup. That trade-off favours staying put when you value a single vendor handling everything end to end over owning your own keys and cost structure.
Example conversation
Industry guide: AI agents for Insurance — Quotes, policy renewals & claim-status updates.
Automate renewal reminders free for 14 days
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Frequently asked questions
Is Convo360 a good Yellow.ai alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Yellow.ai?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Yellow.ai?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Yellow.ai's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.