A Haptik alternative in India: white-label WhatsApp and AI voice with your own keys
Larger enterprises and BFSI teams searching for a Haptik alternative typically want a white-label deployment on their own domain, full control over which AI provider key is used for compliance reasons, and AI voice calling alongside WhatsApp without a large enterprise contract. Convo360 offers white-label and BYOK from a partner program, with staff roles and encrypted key storage for security-conscious teams.
- Enterprises look for an alternative when they want a white-label deployment on their own domain rather than a vendor-branded platform.
- BFSI-adjacent teams often need to specify exactly which AI provider handles conversations for internal compliance review, and BYOK gives that control.
- Staff roles and encrypted key storage matter to security teams evaluating any customer-facing AI platform.
- A phased migration, one department or channel at a time, is standard practice for larger organisations regardless of platform.
Who looks for a Haptik alternative, and why
Larger enterprises, particularly in BFSI and regulated sectors, typically look for a Haptik alternative when internal security or compliance review requires knowing exactly which AI provider is processing customer conversations. A BYOK model gives that visibility in a way a fully managed AI can't always demonstrate to an internal audit team. White-labelling is another common, generic driver: enterprise buyers frequently want the platform to appear as an internal or co-branded tool rather than carrying a third-party vendor's name, especially in customer-facing chat.
Cost predictability at enterprise scale matters too. A flat per-workspace fee is easier for a large organisation's procurement process to budget against than a contract that scales unpredictably with conversation volume.
What Convo360 is
Convo360 is a Mumbai-built platform for AI voice calling and WhatsApp / omnichannel chatbots, aimed at Indian businesses that want to run automation on their own terms. It follows a Bring Your Own Keys (BYOK) approach: your own OpenAI, Claude or Gemini key, your own WhatsApp number and your own telephony account. So Convo360 itself adds no markup on messages, minutes or tokens. Convo360 is not affiliated with Haptik; all trademarks belong to their owners.
Haptik vs Convo360: comparing the models
The more useful comparison isn't feature-by-feature but model-by-model: how pricing works, who controls the AI keys, and what you can move if you ever switch again.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK: bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available: resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
An enterprise on Convo360's partner/white-label program gets the platform on its own domain with its own branding, staff roles (owner/admin/support/finance/analyst) for internal access control, and keys encrypted at rest, with a login captcha and a device-capped login (up to 3 devices per account, oldest signed out on a 4th) for security posture. BYOK means the exact AI provider (OpenAI, Claude or Gemini) is a setting the security team can review and approve, not a black box. Workspaces let different departments or business units run separate bots under one enterprise login, and the REST API (Business plan) lets internal engineering teams integrate the platform into existing enterprise systems rather than working around a closed one.
How to migrate from Haptik
Enterprise migrations are typically phased rather than a single cutover:
- Start with one department or channel: export its contact and conversation data as CSV, import into a dedicated workspace, and validate the setup before expanding further.
- Rebuild flows department by department in the visual Flow Builder, with the security/compliance team reviewing the AI agent's system prompt and knowledge base sources at each stage. This deliberate pace is standard for enterprise rollouts regardless of vendor.
- Resubmit WhatsApp templates per department's WhatsApp Business Account, connect via embedded signup, and only decommission the previous platform once every department has been validated on the new one.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates. Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Haptik's current plans and limits, check Haptik's own pricing page. Models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
An enterprise with a large, deeply customised existing deployment and dedicated vendor support built around it may reasonably decide a full self-managed BYOK migration isn't worth the internal project cost, especially if the current platform already satisfies compliance review. Staying with an established managed relationship is often the right call when the switching cost outweighs the control gained.
Example conversation
Industry guide: AI agents for Banking & NBFC — Loan enquiries, EMI reminders & KYC nudges.
Talk to us about enterprise white-label
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Is Convo360 a good Haptik alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Haptik?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder, usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Haptik?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Haptik's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.